We’re hiring! Salesforce and Systems Manager

July 14, 2022

About You

Are you ready to join Resource Media as our new Salesforce & Systems Manager, supporting our team to create a more just and sustainable world through communications? You know all the ins and outs of building Salesforce automation and flows, enjoy creating dashboards and reports for a variety of needs, and can project manage both day-to-day database administration and long-range enhancements. You have a knack for developing implementation plans, and you find joy in figuring out the most accessible and compelling way to communicate and train teammates on new and improved tools and processes. You also thrive off of collaboration when it comes to problem-solving and streamlining development and operations functions.

You’re motivated by social justice and excited by the prospect of helping a nonprofit, mission-driven communications consulting firm adapt database strategies that maximize impact. Most importantly, you’re a committed team player who’s grounded in equity and justice. Your self-awareness and humility help foster healthy relationships with colleagues and partners.

About Us

Resource Media works to create a more just and sustainable world by harnessing the power of communications and community to create social change. As a mission-driven nonprofit PR firm, we highly value an equitable and inclusive workplace. 

Resource Media provides communications services to a variety of progressive organizations and causes and also operates independently or in coalition when we see unmet communications needs in the field. We work on issues that have an impact on the health of people and the planet, including climate change and clean energy; social and environmental justice; public health and reproductive justice; food and farms; conservation; and more.

More about the Salesforce & Systems Manager position

The Salesforce and Systems Manager (SSM) will help advance the organization by ensuring our CRM database and integrated systems are used and leveraged to support our staff, build relationships, engage our partners, enhance communication, and accomplish our strategic goals. 

The SSM plays an important role for Resource Media in managing our Salesforce database, providing staff training, and developing data integrity procedures. Our Enterprise-edition Salesforce instance supports fundraising efforts and relationship management, project budget and expense tracking, and operational needs such as timesheet and PTO management, contract and invoice administration, and integrated software workflows. Our instance is configured with custom objects and field levels, along with integrations including NPSP, Resource Hero, and InterWeave Smart Solutions. The SSM also supports the organization’s fundraising and operations, assisting the Executive and Development Teams with data-driven decision-making related to business development, and assisting the Operations team by managing org-wide software and systems that integrate with Salesforce. 

Here are a some things you’ll be responsible for:

Salesforce Management

  • Serve as the primary Salesforce System Administrator and organizational point-of-contact for user support, communication with staff, and individual and group training.
  • Stay current on new Salesforce features, functionality, and third party integrations; providing recommendations and support for process improvements and enhancements.
  • Document and update processes, protocols, and best practices of operational procedures for database usage and related systems. 
  • Ensure data integrity by monitoring data integrations and collaborating with other team members to ensure consistent data entry protocols.
  • Ensure accurate tracking of development opportunities, scoping, time tracking, and other CRM functions
  • Track reporting deliverables and coordinate Salesforce alerts for contributors to ensure timely submission of all proposals and reports.
  • Engage with staff to gather insights, identify opportunities for improvement, and advocate for CRM-centric business practices.
  • Perform data analytics to include: maintaining regular reports along with creating new reports to sustain and build fundraising and capacity dashboards. 
  • Work with Development Director and external Salesforce consultant to triage issues, update automation, and handle user support requests.  

Operations Systems Support

  • Cross-functional knowledge and experience to ensure the availability, reliability, and optimization of all operational and functional aspects of internal and external platforms.
  • Oversee the functionality of current and planned Salesforce integrations, including, but not limited to, Google Suite, Outlook, Slack, Cazoomi (for MailChimp), Interweave (for Quickbooks), Asana and future integration tools, in collaboration with the Operations team.
  • File/Knowledge Systems administration, including maintaining official electronic grant and contract files in Salesforce and Google Suite.
  • Liaise with the finance team to ensure data integrity for monthly closes, audits, and other operations needs, and coordinate with Program and Development teams on quality control and consistency in project budgets and financial reports where needed.
  • Work in partnership with the external IT service provider to act as point of contact and provide troubleshooting support to staff.
  • Gather, create, analyze, advise, and document current and future operational process flows while seeking ways to improve current systems and user experiences with best practices.
  • Perform general duties or other special projects, as assigned by the Development Director and Operations Director. 

To be successful in this role, these qualifications are essential:

  • 2-4 years of experience as a Salesforce System Administrator, within a nonprofit organization preferred; OR an equivalent combination of study or lived experience.
  • Adept at creating, editing, and managing Salesforce customizations, configurations, and integrations. 
  • Demonstrated project management skills with an ability to be proactive, prioritize, and take initiative to see projects through to completion.
  • Thrive professionally in an innovative, evolving work environment, and an interest in advancing CRM and operations strategies for justice issues. 
  • Balance multiple responsibilities in a dynamic, sometimes changing climate; demonstrate flexibility in working style and range of work performed. 
  • Exercise discretion and independent judgment, particularly related to confidential or sensitive information.
  • The desire and ability to continually grow and learn, both professionally and personally; seeks new challenges and opportunities.
  • Empathy, humility, and a desire to build authentic relationships and partnerships internally & externally. 
  • Open and honest communication; Comfortable giving and receiving feedback.
  • Model vulnerability and accountability.
  • A sense of humor and humanity to your work.

Our Values on Equity & Justice

At Resource Media, we know that there is no progress without equity. We embrace and honor differences in age, culture, ethnicity, family or marital status, gender identity and expression, language, national origin, physical and mental ability, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees and partners unique. It’s our moral and strategic imperative to build cultural competence and cultural humility and to eradicate oppression in all its forms, both within our organization and in the work that we do. 

We commit to:

  • Pursue ongoing learning, self-reflection, candor, and transparency about equity and justice in our organization and in our work, including participation in relevant committees, trainings and caucuses. 
  • Build relationships and partnerships that dismantle interlocking systems of oppression and shift power to marginalized communities.
  • Evaluate our decision-making and strategy through the lens of equity and justice.
  • Conduct regular and public assessments of our progress and effectiveness on equity issues.
  • Dedicate two percent of all our revenue to our Equity Impact Program that enables us to respond to more opportunities and needs that arise when working in diverse and historically marginalized communities.

Salary and Benefits

We want to be able to attract the best and make sure they keep getting better. Therefore, our employees enjoy benefits that support their personal fulfillment as well as professional development. This is a full-time, exempt position with a salary range of $70,000 – $80,000 reporting to the Development Director and offers opportunity for advancement.

Resource Media is a lively, spirited, intellectually-stimulating, and geographically diverse workplace. We are committed to the health, wellbeing and work-life balance of our team, so we’ve also added:

  • Flexible, family-friendly work schedules
  • Generous employer contribution to benefit premiums of approximately 90 percent for employees, spouses/partners and their dependents
  • Support for the rest and regeneration of our employees through offering generous paid time off, which includes three weeks of vacation to start; sick days, personal days, eight holidays, as well as an end-of-the-year winter break
  • Cell phone subsidy
  • Transit subsidy
  • 403(b) plan with company match
  • Support for professional development
  • Virtual/remote working environment
  • Access to mentoring and coaching support
  • Training and learning opportunities focused on racial justice, trauma and self-care
  • Distributed Leadership through participation in committees that manage decision-making across the organization

Process & timeline

  • Please submit your resume and something to show us your interest in this position and who you really are! It’s your choice – that could be a written summary or a video cover letter, or whatever showcases your passion for the work you’d be doing. Using the subject line “Salesforce and Systems Manager,” send those materials to jobs@resource-media.org.  Please include your name on your attachments. No phone calls, please.
  • Applications will be reviewed on a rolling basis, and the position will be open until filled. We will review resumes through early August, and anticipate conducting initial phone screens. Shortly thereafter, those selected to advance in the hiring process will be invited to a one-hour video interview with our panel. Finalists will be invited to a second one-hour interview with the Development Director, Director of Operations, and additional Resource Media staff.
  • This position would ideally start in September.

Resource Media prioritizes an equitable and inclusive workplace. We are an equal opportunity employer with a commitment to engaging the skills and leadership of people of color; LGBTQIA+, transgender and gender non-conforming people; people of different abilities and neurodiverse identities; and other individuals from diverse backgrounds. People from these and other historically marginalized backgrounds are encouraged to apply. If you require assistance or accommodation during this application and interview process due to disability, please email us at jobs@resource-media.org.